Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking. Sign in to access your Route account and manage your brand's operations efficiently. Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase. Keep shoppers engaged with your brandโ€”not UPS or FedExโ€”while driving additional revenue through embedded product recommendations.

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Total claims Route has approved for a refund, reorder or reimbursement within your selected date range. Route is a package tracking and shipping protection provider. We support brands by protecting their customersโ€™ online orders from damage, loss, and theft. If something goes wrong, customers (thatโ€™s... How Routeโ€™s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customerโ€™s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Routeโ€™s AIR (Automated Issue Resolution) integration Routeโ€™s branded tracking keeps shoppers informed, reduces support tickets, and turns anticipation into a new revenue channel.

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