Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking. Route is a package tracking and package protection provider. We support brands by protecting their customersโ€™ online orders from damage, loss, and theft. If something goes wrong, customers (thatโ€™s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app. How Routeโ€™s claims process works Just as your customers can report when their order is lost, stolen, or damaged in a matter of moments, we can resolve their issues quickly tooโ€”instantly, even. On any day, at any time. Thatโ€™s 24/7, 365 service. Hereโ€™s how it works.

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Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didnโ€™t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and Merchants How Routeโ€™s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to ... What does my claim status mean? Why was my claim denied? How Routeโ€™s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with ... This video series contains 5 short videos on how to implement the Route asset on the checkout option(s) on your Shopify store. It includes steps to create a test theme, install the Route asset on t... Route Billing and Reimbursements FAQ Use this FAQ to help answer some common questions around billing and reimbursements at Route. I thought Route shipping protection was free for me. Why am I being charged? Offering Route Shipping Protection on your online store is free for you, and completely optional for your customers to purchase.

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